CSM, Mid-Market | Lifecycle

Ramp's Mid-Market Customer Success Managers on the Lifecycle team ensure customers continue to get value from Ramp as their business grows.

You'll own the customer experience after implementation for a book of mid-market customers, partnering with Account Management on long-term account strategy.

Responsibilities:

• Own the post-implementation experience for a book of mid-market customers
• Drive sustained adoption by understanding each customer's goals and guiding them toward workflows that improve outcomes
• Act as each customer's expert in finance workflows
• Build multi-threaded relationships in every account
• Partner with Account Management on QBRs and business reviews
• Spot opportunities for growth and bring them to Account Management
• Run your book on data
• Use AI tools daily to prepare for customer calls, build materials, and synthesize data
• Bring customer feedback back into Ramp
• Turn what works into repeatable plays, programs, and automations that scale across your book and the team

Requirements:

• 5+ years of customer-facing experience in customer success, account management, or consulting
• Experience owning a book of customers past launch and through renewal
• A customer experience mindset
• AI fluency as a daily habit
• Ability to communicate Ramp's impact in financial terms
• A data-driven approach to managing a book
• Technical and systems acumen
• A builder mindset
• Strong collaboration and influencing skills

Nice to Haves:

• Experience with a consumption-based product
• Exposure to FP&A, accounting software ecosystems, expense management, or CFO-adjacent workflows
• Demonstrated commercial impact
• Background at an AI-first or AI transformation company
• High-growth or startup experience