Description
Ramp's Enterprise Customer Success Managers on the Lifecycle team ensure customers get the most out of Ramp as their business grows. You'll own the customer experience after implementation for high-potential enterprise customers, partnering with Account Management on long-term account strategy. You'll drive sustained adoption, understand customer goals, and guide them toward workflows that improve outcomes. You'll also build multi-threaded relationships, quantify Ramp's impact, and spot opportunities for growth.
Responsibilities:
- Own post-implementation experience for enterprise customers
- Drive sustained adoption and customer satisfaction
- Act as customer expert in finance workflows
- Build multi-threaded relationships and partner with Account Management
- Quantify Ramp's impact and spot growth opportunities
- Run your book on data and use AI tools daily
- Bring customer feedback back into Ramp
- Help build the motion from the ground up
MUST-HAVES:
- Long-term account ownership experience
- Customer experience mindset
- Executive relationship building
- Financial impact communication
- AI fluency as a daily habit
- Data-driven book management
- Technical and systems acumen
- Builder mindset
- 7+ years in enterprise customer success, account management, or consulting
NICE-TO-HAVES:
- Consumption-based revenue experience
- Finance domain depth
- Demonstrated commercial impact
- Background at an AI-first or AI transformation company
- High-growth or startup experience
BENEFITS:
- Flexible PTO
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage in the US
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
- In-office perks
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