Credit Risk Support Lead-SRE

We are seeking a Credit Risk Support Lead-SRE to join our team at Barclays. The successful candidate will be responsible for monitoring and maintaining the bank's critical technology infrastructure, resolving complex technical issues, and minimising disruption to operations.

Key Responsibilities:

• Provide technical support for the service management function to resolve complex issues for a specific client or group of clients
• Develop the support model and service offering to improve the service to customers and stakeholders
• Execute preventative maintenance tasks on hardware and software, and utilise monitoring tools/metrics to identify, prevent, and address potential issues
• Analyse system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues
• Automate, monitor enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management

Vice President Expectations:

• Contribute to or set strategy, drive requirements, and make recommendations for change
• Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures
• Demonstrate leadership and accountability for managing risk and strengthening controls
• Collaborate with other areas of work to keep up to speed with business activity and business strategies

Requirements:

• Experience with end-to-end responsibility of IT services, including day-to-day operations, incidents, and changes
• Robust understanding of regulatory compliance, risk frameworks, audit, and metric monitoring of service health and control effectiveness
• Overseeing support teams, effective delegation, and communication with business users and senior stakeholders
• Ability to prioritise issues, refine support procedures, and drive continuous improvement across RTB and support processes

Location: Whippany, NJ

Salary: $150,000 - $215,000 per year

Benefits: Medical, dental, and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances