Coordenador de Recepção - ibis Betim

We are Accor, a world-leading hospitality organisation with a diverse portfolio of brands and a presence in over 110 countries. At Accor, we prioritise human connections and genuine emotions, fostering an inclusive culture where our teams can thrive.

As a Reception Coordinator at ibis Betim, you will be responsible for managing the reception area, ensuring excellent customer service and contributing to the overall performance of the hotel.

Key Responsibilities:

• Plan, coordinate and supervise reception activities, defining routines and distributing tasks
• Control hotel occupancy and monitor reservations, guaranteeing high-quality guest service
• Resolve conflicts and operational issues, addressing critical situations as needed
• Participate in budgeting, tariff definition, commercial agreements and promotional package creation
• Lead corporate projects, ensuring goal achievement, process adherence and quality standards
• Maintain alignment with other departments, securing necessary materials and equipment
• Manage the team, including selection, training, performance evaluation and scheduling
• Perform related activities as required

Requirements:

• Bachelor's degree in Tourism, Hospitality or a related field
• Knowledge of internal reception procedures and interfaces with other hotel departments
• Experience with hotel management software
• Fluent English

Preferred Qualifications:

• Leadership experience in reception or a similar role
• Knowledge of occupancy management, reservations, tariffs and commercial agreements
• Experience with budget preparation and goal tracking
• Team management expertise, including scheduling, training and performance evaluation
• Intermediate Spanish

Additional Information:

• 5x2 shift schedule
• Working hours: 11:00 - 21:00 (Mon-Thu), 11:00 - 20:00 (Fri)