Description
We take care of our employees, and they take care of our customers! Become a member of a global community!
The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
As a Contact Center Manager at Expeditors, you will oversee our Guatemala City site, ensuring a seamless operational process, employee success, and a high customer service level.
Key Responsibilities:
- Team Leadership & Development: Recruit, select and onboard qualified team members, support the team's development and career growth, and manage performance.
- Operational Excellence & Program Management: Ensure the efficient day-to-day operations of the Command Center, support in operations where needed, and implement effective solutions.
- Business Process Optimization: Analyze existing processes, identify inefficiencies, and implement data-driven solutions to enhance quality, service, compliance, and profitability.
- Finance: Manage expense per desk, grow revenue per shipment, and ensure accurate cost protection.
Requirements:
- Strong leadership, management, organization, communication, and execution capabilities.
- Experienced problem solver, strong collaborator, and able to provide clarity around complex topics.
- Proven customer service skills.
- Experience with logistics and business operations.
- Self-management and project management skills.
- Positive personality and effective interpersonal skills, with ability to relate to employees at all levels.
What We Offer:
- A stable and professional working environment aligned with international standards.
- Clear role definition and structured onboarding.
- Exposure to reputable clients and cross-functional collaboration.
- Opportunities for long-term career development in account management.
- Competitive compensation package aligned with market standard.
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