Consultant (Temporary Case Worker)

IOM Indonesia is seeking a Consultant (Temporary Case Worker) to support the Refugee Care programme in Tangerang. The consultant will temporarily fulfil the role of RCA Caseworker to address a short-term surge in operational workload, and will support routine programme delivery, case management follow-up, and field-level implementation in line with RCA procedures and established care and maintenance standards for refugees and asylum seekers under IOM care.

Responsibilities:

• Support the day-to-day implementation and tracking of RCA Programme activities, ensuring all actions follow established procedures and operational guidance
• Carry out routine field visits to check on beneficiaries' conditions, record their needs or concerns, and share relevant information with the supervisor and team for appropriate follow-up
• Keep beneficiaries' case files updated in RAMS, ensuring that all information is accurately recorded and maintained in line with programme requirements
• Collaborate with Head of Office and field staff to plan and facilitate meetings, trainings, workshops, and community activities
• Track basic service delivery and identify any gaps or challenges noted during visits or reported by beneficiaries or partners
• Assist in reviewing payment documentation for service providers, checking that supporting materials are complete and accurate
• Take part in information sharing within the programme team, helping exchange good practices on refugee support activities and offering suggestions for strengthening programme delivery
• Carry out any additional duties assigned by the supervisor to support effective and timely programme operations

Performance indicators:

• Team collaboration: Share relevant updates, insights, or good practices at every scheduled team meeting
• Field Visit Execution: Conduct a minimum number of scheduled field visits per week, with visit reports submitted in RAMS or the designated template within 48 hours
• Case Record Accuracy: All assigned case files are updated in RAMS after each interaction or new information
• Activity coordination: Provide logistical and coordination support for all planned meetings, trainings, workshops, or community activities
• Financial/administrative accuracy: Review and submit all assigned payment and expense documents with minimal correction requests
• Task completion: All additional tasks assigned by the supervisor are completed within the agreed timeline

Qualifications:

• High school diploma with five years of working experience; or, Bachelor's degree in Psychology, Management, Economics, Political, Social Science, International Relations, Development Studies, Migration Studies, Human Rights or Business and Counseling from an accredited academic institution with three years of relevant working experience
• Required competencies: Inclusion and respect for diversity, Integrity and transparency, Professionalism, Courage, Empathy, Teamwork, Delivering results, Managing and sharing knowledge, Accountability, Communication