Concierge Performance Associate (Remote)

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Concierge Performance Associate, your primary purpose will be to assist Property Repair Solutions customers with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.

Responsibilities:

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
• Attendance during scheduled work hours is required.

Additional Responsibilities:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications:

• High school diploma or GED required.
• One (1) year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.

Skills & Knowledge:

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above average speed and accuracy key stroke skills
• High level of professionalism
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus.

Benefits:

• Comprehensive benefits package including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Salary:

• The range of starting pay for this role is $16/hr.