Concierge

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

What this job involves

• Start the day with greeting customers
• Provide high-standard concierge service to our tenants and visitors in a cultural and creative mall
• Handle customers' enquiries, requests, and phone calls at Information Counter and CS e-mail account
• Settle complaints and manage sudden incidents
• Support daily operations of facilities management services and in-mall activities like exhibition events
• Perform inspection of stores at all floors and record information in daily patrol form
• Arrange vendors for ad hoc maintenance or emergency repairing
• Issue signage/directory, notice, and work orders
• Handle redemption

Required Skills and Experience

• Diploma or above in hospitality management, facilities management, or related disciplines
• 1 year of experience in customer service, preferably in frontline customer interaction, mall, or hotel concierge experience
• Pleasant, polite, customer-service-oriented with good communication skills and manner
• Fresh graduates with some part-time experience in customer service field are welcomed
• Good command of spoken English, Mandarin, and Cantonese