Description
We're on a mission to make money work for everyone.
As our Complaints Policy Manager, you'll lead a team of technical experts and shape how we handle complaints across Monzo.
Responsibilities:
- Leading, coaching and developing a team of Complaints Lead Experts
- Owning and improving our complaints policy framework
- Providing oversight and direction on complex complaint handling issues
- Using insights to identify root causes and drive meaningful improvements
- Partnering with Product, Legal, Risk, Compliance and Operations leaders
- Leading our response to regulatory developments, audits and compliance reviews
- Overseeing specialist activities
Requirements:
- Strong knowledge of UK complaint-handling regulations
- Experience in leading, coaching and developing technical specialists
- Ability to see the bigger picture and shape strategy
- Comfortable managing regulatory governance and control frameworks
- Strong relationship-building skills
Benefits:
- £41,300 - £52,250 + Incentive Awards
- Flexible working hours
- £1,000 learning budget each year
- MacBook and support for remote workers
- Lots more!
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