Description
We are seeking a Complaints Officer to join our Property Services Team on a fixed-term secondment opportunity for 6 months. As a Complaints Officer, you will be at the heart of our Housing service, ensuring that our residents receive high-quality, responsive repairs and support. You will work across a diverse portfolio, liaising with internal teams, contractors, and our community.
Key Responsibilities:
- Investigate and resolve complaints from residents
- Work collaboratively with internal teams, contractors, and the community
- Identify themes and areas for improvement
- Contribute to the development of future policy
Requirements:
- Collaborative team player who stays calm under pressure
- Excellent communication skills
- Experience in property services, complaints, or casework (or transferrable skills)
What we offer:
- Opportunity to make a positive impact on residents' lives
- Collaborative and supportive team environment
- Professional development opportunities
Salary: GBP 44,331 - 45,696 per year
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