COA Licencing Client Services Associate

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Mapi Research Trust, part of ICON's Commercialization and Outcomes division, is an independent, not-for-profit organization specializing in Clinical Outcome Assessments (COAs) and patient-reported outcomes.

As a COA Licensing Client Services Associate II, you will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services.

Key Responsibilities:

• Serve as the primary contact for clients seeking COA licensing and translation services
• Understand client requirements and prepare accurate proposals, timelines, and budgets
• Provide high-quality customer service through regular communication and support
• Manage requests from proposal through final delivery, including contracts, invoicing coordination, and documentation
• Coordinate with internal teams to deliver licensing and translation services
• Monitor project progress and ensure deliverables are completed on time and to quality standards
• Participate in client meetings and internal project discussions
• Support negotiations and discussions with clients when required
• Maintain accurate records and contribute to knowledge management activities
• Identify opportunities for process improvement and support special projects as needed

Required qualifications and experience:

• Bachelors degree in relevant discipline
• Proven experience in client services, project management, or another client-facing role
• Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred
• Strong organizational and project management skills
• Ability to manage multiple priorities and deadlines simultaneously
• Excellent communication and customer service skills
• Strong stakeholder management and relationship-building abilities
• Analytical mindset with strong problem-solving skills
• High attention to detail and a structured approach to work
• Ability to work independently and as part of a global team
• Professional proficiency in English, both written and spoken
• Good working knowledge of Microsoft Office applications

Working conditions :

• Willingness to travel as required (approximately 10%)

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways