Description
We are seeking a seasonal Club Restaurant Host to join our team at Soho Beach House Miami.
As a Host, you will be one of the first points of contact for members, guests, and staff before they are seated for their dining experience. You will be responsible for greeting guests, answering incoming calls, and creating reservations for the Club or F&B Operations/Restaurants.
Your main duties will include:
- Ensuring every member and guest is welcomed by name and in a hospitable manner
- Answering high-volume phone lines and responding to standard queries regarding menus, hours of operation, and amenity availability/pricing
- Creating reservations for the club/restaurants and assisting F&B Managers on the floor with service standards and execution
- Providing excellent service to all guests, members, and staff via friendliness, professionalism, and organisational efficiency
- Building relationships with members and guests and communicating any issues or feedback to management
To be successful in this role, you will need:
- A minimum of 3+ years of experience in a similar role
- Experience with OpenTable and MICROS
- Excellent problem-solving skills and conflict resolution abilities
- Strong communication skills and the ability to multitask in a high-volume and demanding work environment
- A flexible schedule and ability to work nights, weekends, and holidays as needed
In return, we offer a competitive compensation package, including health care, 401K, paid time off, and opportunities for career development and growth.
Our benefits include:
- Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match
- Paid Time Off: Full-time employees have access to sick days and vacation days
- Career Development: Opportunities for progression domestically or internationally, as well as managerially or technically
- Soho Impact: Empowering the Soho House community to make positive change through mentoring, apprenticeships, local outreach, and sustainability
- Learning & Development: Access to an extensive range of internally and externally run courses
- Cookhouse & House Tonic: Celebrating our passion for food and drink
- Team Events: Regular events, including fitness sessions, cinema screenings, and art classes
- Team Meal: A substantial meal provided free of charge while on duty in our houses and restaurants
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