Client Administrator

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work. This is a full-time, permanent role that can be based in our Cheltenham, Bristol or Birmingham offices working on a hybrid basis.

Key accountabilities:

• Builds and maintains strong professional relationships with clients and other stakeholders as required.
• Has full responsibility for the provision of client management services to an assigned portfolio of clients.
• Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate.
• Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence.
• Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity.
• Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes.

Skills and experience:

• Minimum of GCSE Grade “5” or “C” in Maths and English are essential. Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.
• Relevant Financial Services experience or a background in DC or DB pension administration is a requirement.
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
• Good communicator with appetite to develop these skills further.

What do we offer in return? At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond