Client Account Manager

As a Client Account Manager at Expeditors, you will develop, maintain, and manage global activities to achieve optimum business retention and development.

You will ensure that customers' cross-functional and geographical operational requirements are proactively identified and serviced, acting as a revenue growth champion and orchestrator for global strategic business planning and execution.

Your responsibilities will include:

• Strengthening relationships with assigned accounts
• Maintaining and growing revenue of assigned accounts
• Understanding customers' business, strategy, and our role
• Building unity between Expeditors' teams and the customer
• Penetrating organisational structures and developing relationships at all levels
• Communicating service issues and driving issue resolution
• Ensuring customer satisfaction and follow-up
• Managing client profiles and maintaining accurate account data
• Meeting face-to-face with customers regularly
• Providing technical updates and systems demos
• Collecting, evaluating, and presenting data analysis to customers
• Identifying growth opportunities within existing accounts
• Involving sales and operations to develop growth opportunities
• Continually seeking improvement in procedures and services
• Assisting with problem resolution for issues outside of local branches

You will need to have:

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Experience in business development preferred
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficiency in MS Office
• Strong presentation skills
• Strong leadership skills
• Proven project management skills
• Strong analytics skills
• Ability to perform and meet KPI requirements
• Proven problem-solving and interpersonal skills
• Charismatic with an ability to connect
• Ability to travel in accordance with company policy

Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plans, life insurance, employee stock purchase plans, training and personnel development programs, growth opportunities, and employee referral programs.