Client Account Director and Relationship Lead (Transmission & Distribution)

We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

As a Client Account Director and Relationship Lead (Transmission & Distribution), you will hold a pivotal role and sit at the heart of our key clients and contractors within the Grid Modernisation sector. This high-visibility position is not just about maintaining relationships; it's about driving growth and influencing AECOM's internal strategy through innovative sales and business development leadership.

Here's what you'll do:

• Be accountable for meeting key growth business plan objectives for their client and contractor portfolio.
• Support Capture Managers to win and project managers to deliver the large programs of work.
• Aim to raise AECOM's profile and brand with our clients and across the energy sector through adding value, delivering innovation, and being a voice in the sector.
• Drive sustainable and profitable growth.
• Connect internal teams to the client vision and ensure the team is client focused to enable our clients to get the best AECOM experience every time.
• Mentor other team members in building strong relationships across the organization.
• Be accountable for AECOM's overall financial success with the client in partnership with Project Leadership.
• Establish effective management processes to ensure high-quality delivery, technically excellent client service experience.
• Identify areas of high risk and pro-actively takes actions to positively impact outcomes.
• Manage consistent approaches to working with the client.
• Identify long-term and disruptive trends in their area of expertise.
• Champion for ethnical and safe working practices.
• Manage AECOM business development activities within the client.
• Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account.
• Drive growth within the pipeline of potential projects and repeat work.
• Monitor client projects to ensure high-quality delivery, technical excellence and consistent client service experience.
• Identify evolving resourcing needs for client portfolio and escalates within the energy sector.
• Ensure high levels of client satisfaction by addressing concerns, providing solutions, and maintaining regular communication.
• Be recognised by clients as a primary contact with AECOM.
• Develop client contacts and networks within the client's business and meets client contacts regularly.
• Work effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning.
• Develop a network across the AECOM business to learn and share the best practice client account management approach.
• Perform and promote the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality.

Enjoy the Perks. At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days.