Claims Handler

Howden is seeking a Claims Handler to deliver an exceptional customer experience, handle claims efficiently, and be an ambassador for the Howden Claims Division.

Key Responsibilities:

• Handle claims from start to finish on both delegated and non-delegated bases
• Ensure exceptional claim service is delivered to each client
• Deal with phone calls and correspondence efficiently
• Review and challenge insurer decisions on liability
• Manage your own claims portfolio, adhering to service level agreements and standards
• Build relationships with insurers, suppliers, clients, and colleagues
• Support the team with knowledge sharing and coaching
• Ensure the Claims Manager is aware of all issues or complaints
• Maintain full compliance with standards
• Stay up-to-date with new products and markets

Skills:

• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Prioritisation and deadline-meeting skills
• Excellent client service skills
• Excellent oral and written communication skills
• Good literacy and numeracy
• Ability to gather and analyse information
• Ability to identify and respond to clients' levels of understanding
• Persuasion and influencing skills

Job Scope: The role is office-based but requires regular travel for client/insurer visits, off-site training, division and team events, and internal/external meetings.

Knowledge:

• Working knowledge of general insurance classes, GDPR, FCA/FOS, and the CII's Code of Ethics
• Knowledge of Howden's product range, policy wordings, and service standards
• Responsibility for personal development and staying up-to-date with knowledge

Experience & Professional Qualifications:

• Minimum 2 years' experience in providing specialist advice in the insurance market
• Qualified to a minimum of Cert CII (or gain within 18 months of joining)

Regulatory:

• Adhere to FCA principles
• Adhere to Howden's Private Client service standards and procedures
• Work in the best interests of clients
• Ensure compliance with GDPR and other regulations

What do we offer in return? A career that you define, with a focus on diversity and supporting each other in everyday moments and bigger challenges.