Claims Administration Representative

We are seeking a Claims Administration Representative in Costa Mesa, CA or Charlotte, NC with a hybrid work schedule. The Claims Admin Representative will handle FNOL entry and core claims processing for designated business units within Howden Specialty LLC, supporting the Claims Operations team.

Operational Responsibilities

• Review, validate, and process First Notice of Loss (FNOL) submissions
• Provide timely support for claim and account-related inquiries
• Maintain complete, accurate, and up-to-date claim files and records
• Monitor claim activity and prepare regular reports
• Coordinate with adjusters, carriers, brokers, and internal teams
• Identify, investigate, and escalate complex claim issues
• Respond promptly to urgent requests and high-priority claim matters
• Support claims projects and process improvement initiatives
• Adhere to all claims handling procedures and regulatory requirements
• Build and maintain productive relationships with clients, carriers, and internal business partners

Stakeholder and Client Relationship

• Build and maintain strong relationships with internal and external stakeholders
• Respond to business and customer requirements with agility and professionalism

Reporting & Projects

• Maintain accurate system records and deliver accounting operations and KPI reporting
• Use data-driven insights to steer execution priorities
• Support assigned initiatives and actively contribute to cross-functional projects
• Perform account reconciliations and respond to account-related inquiries

Compliance, Governance & Market Awareness

• Ensure compliance with company policies and regulatory requirements
• Stay informed of relevant legal, regulatory, and market changes

The expected base salary range for this role is $60,000 - $80,000. In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, including medical, dental, and vision insurance, 401(k) retirement plan, flexible Paid Time Off, and paid parental leave.