Description
We are seeking a Distribution Supervisor to assist with the daily running of the Distribution Department in line with company policy and all aspects of compliance.
Key Responsibilities:
- Assist Manager with daily operations of the Distribution Department
- Supervise Customer Service Representatives and coordinate daily workflow
- Coordinate and transition new accounts, gather necessary information, and assign accounts to CSRs
- Audit new accounts and follow up on responsibilities of CSRs
- Manage associate performance and recommend promotions, wage increases, and terminations
- Plan staffing levels of distribution office personnel
- Determine work procedures, prepare work schedules, and expedite workflow
- Use the EDMS system and oversee compliance with Expeditors Operational Process Standards
- Support the manager and sales department where needed
- Make introductory contact with new accounts and maintain effective relationships with existing accounts
- Address complex and non-routine customer issues and requests
- Work with the Distribution Manager to develop and recommend the annual departmental operating budget
- Interact with credit and collections personnel regarding payment problems
- Perform and supervise department accounting functions
- Promote compliance with company policies and regulations
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings
- Proactively promote the company’s 10 cultural attributes
- Develop procedures to ensure efficient operation and utilization of office equipment
- Determine and recommend enhancements for computer systems/telephone equipment to meet cost and service goals
- Be involved and suggest system/process improvements
Requirements:
- Bachelor’s degree (B.A.) from a four-year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience
- At least two years of experience in distribution/inventory control
- Previous supervisory experience
- Knowledge of customer relationship management software programs
- Inventory management, budgeting, and accounting knowledge
- Expeditors company policies and procedures knowledge
- Strong market and competition knowledge
- Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely
- Good Microsoft Office skills (Excel, Word, etc.)
- Direct warehouse-related experience in customer service with management skills such as planning, supervising, controlling, organizing, and staffing
- Emotional resilience, self-reflecting, and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all employees
- Proven leadership attitude and background
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