Chef(fe) de réception

We are seeking a Head of Reception to join our team at Accor in Strasbourg.

As a Head of Reception, you will be responsible for:

• Leading the reception team and managing schedules;
• Managing and monitoring group reservations;
• Contributing to commercial results and developing customer loyalty;
• Implementing and tracking new procedures;
• Ensuring high-quality welcome and service for our customers;
• Handling complaints;
• Ensuring adherence to Mercure & Accor brand standards;
• Occasionally covering shifts.

Requirements:

• Previous supervisory experience in the hospitality sector is desirable;
• Fluency in English is mandatory;
• Excellent customer service skills with a positive and proactive attitude;
• Ability to manage multiple tasks efficiently with changing priorities;
• Natural leadership skills with the ability to motivate and lead a diverse team;
• Familiarity with Accor's tools;
• Attention to detail, professionalism, and excellent presentation.

Benefits:

• 100% coverage of health insurance;
• Employee committee;
• Employee savings plan;
• Special collaborator rate in Accor hotels with the Heartists card;
• Revenue-based bonus.