Description
Join a hotel within the Accor network, a group that brings together over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.
As a Chef·fe de Réception, you will be responsible for managing a team of 10 employees across two establishments (ibis & ibis budget).
Your mission is to ensure an excellent customer experience, smooth organisation, and sustainable performance.
Responsibilities:
- Operational management
- Supervise, support, train, and motivate the reception team
- Quality and customer satisfaction
- Ensure a warm welcome, efficient stay management, and active loyalty
- Administrative and financial management
- Monitor various debtors, control files, and respect internal procedures
- Commercial and revenue
- Prepare group tourism quotations, monitor corporate clients, and optimise profitability
- Organisation and logistics
- Manage linen orders, coordinate with internal services and providers
- Brand ambassador
- Represent the ibis & ibis budget image, embody our values, and guarantee operational excellence
- Innovation and continuous improvement
- Propose ideas, challenge practices, and drive a positive dynamic
Software environment:
- Current software: FOLS / RESAWEB / Accor
- Migration to OPERA planned for October; knowledge of OPERA is a plus
Qualifications:
- Confirmed management experience (mandatory)
- 3 to 5 years of experience in reception
- Ability to manage priorities, unexpected events, and complex situations
- Dynamic, autonomous, structured, and solution-oriented personality
- Professional English desired
- Taste for challenge, human relations, and collective performance
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