Case Manager for Legal Identity and Migration Normalisation

IOM is seeking a Case Manager to provide specialised case management services to migrant beneficiaries of IOM projects in Costa Rica.

The successful candidate will be responsible for managing a portfolio of cases, conducting interviews, and performing comprehensive evaluations to identify needs, risks, and gaps in documentation related to legal identity and migration normalisation.

Key responsibilities include:

• Conducting initial assessments and creating individual case management plans
• Providing guidance and accompaniment to beneficiaries in obtaining necessary documentation
• Identifying barriers and proposing solutions
• Coordinating with government agencies, consulates, and service providers
• Maintaining accurate records and reporting on progress

The ideal candidate will have a university degree in a relevant field, at least two years of experience in case management, and knowledge of migration laws and regulations.

IOM offers a consultancy contract for up to 11 months, with an initial duration of three months.

Responsibilities

• Manage a portfolio of assigned cases, conducting interviews, comprehensive evaluations, and updates to identify needs, risks, barriers, and documentary gaps related to legal identity and migration normalisation.
• Develop, implement, and update individual case management plans with goals, actions, responsibilities, and timelines aimed at obtaining, recovering, validating, or regularising required documentation.
• Provide guidance and accompaniment to beneficiaries in processes for obtaining, renewing, rectifying, replacing, verifying, and recovering identity documents, civil documentation, and migratory requirements.
• Identify documentary, legal, administrative, economic, or procedural barriers, as well as protection needs or vulnerability situations, and propose or activate corresponding care routes.
• Coordinate and follow up on management and referrals with the General Directorate of Migration and Foreign Affairs (DGME), consulates, civil registries, government institutions, implementing partners, and specialised service providers, including translation services, apostille, legalisation, certification, and documentary verification.
• Verify the quality, integrity, validity, consistency, and sufficiency of collected documentation, ensuring compliance with established requirements.
• Maintain updated physical and digital files and timely register actions, referrals, progress, results, obstacles, and corrective measures in project information and monitoring systems.
• Participate in attention days, informative sessions, field visits, and other operational activities to identify, guide, and attend to potential beneficiaries.
• Prepare periodic reports on progress, results, challenges, trends, bottlenecks, and lessons learned, and coordinate with the technical team and specialised units to ensure a comprehensive and efficient response.
• Perform other functions delegated by the project manager.

Qualifications

• University degree in Law, Social Work, International Relations, Social Sciences, Public Administration, or related fields.
• At least two years of relevant professional experience in case management and attention to migrants, refugees, or vulnerable populations, particularly in legal identity, civil documentation, and migratory regularisation.
• Proven experience in integral case management, including interviews, needs assessment, development of individual plans, technical accompaniment, and follow-up of multiple cases.
• Knowledge of regulatory frameworks and experience in interinstitutional coordination in migratory matters, legal identity, and protection.
• Ability to manage files and information systems, analyse documentation, use databases and tracking tools, and prepare clear technical reports; with a minimum B2 level of English proficiency.