Case Manager

At Morgan & Morgan, the work we do matters. We're a leading personal injury law firm dedicated to protecting people's rights against insurance companies, large corporations, and defective goods.

We are seeking a highly organised Case Manager to join our team in Columbia, South Carolina. As a Case Manager, you will assist attorneys in developing settlements, preparing documents, and correspondence as needed. You must be customer-focused and empathetic.

Responsibilities:

• Interact with existing and potential clients daily, via telephone and in person.
• Order medical records from providers and communicate with clients and providers during treatment.
• Obtain necessary documents to support injury and/or liability positions.
• Interact with insurance carriers and healthcare providers to secure records and account balances.
• Negotiate case settlements with insurance carriers and deduct outstanding medical balances with providers.
• Work directly with multiple coworkers involved in case file management and support.
• Maintain organised case files.
• Prepare comprehensive demands and assemble support for submission to carriers.
• Interact with attorneys and present case synopses when required.
• Manage case files from intake to closing under an attorney's direction.
• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree (preferred).
• Prior experience as a Personal Injury Case Manager or in a legal position preferred.
• At least 2 years of working in a legal position or insurance adjuster experience preferred.
• Negotiating skills.
• Ability to be a team player and follow procedures.
• Proactive interaction with clients, insurance companies, and medical providers.
• Must possess the ability to multi-task, prioritise, and manage workload with a positive attitude and minimal supervision.
• Highly organised with the ability to juggle multiple deadlines in a fast-paced environment.
• Strong writing and communication skills along with attention to detail.
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

Benefits:

• Medical and dental insurance.
• 401(k) plan.
• Paid time off and paid holidays.

This role is on-site, allowing you to be fully immersed in the work and gain direct experience alongside the team.