Case Management Triage Officer

We are seeking a Case Management Triage Officer to join our team at Camden Council. The successful candidate will be the first stage of customer engagement for Stage 1 complaints, along with Member and MP enquiries, and ensure these enquiries are triaged as per the council's corporate complaint handling procedures.

The role requires organisation, multitasking, and always prioritising residents' engagement with the council. You will be required to engage with residents by contacting them to acknowledge receipt of their enquiry. You must ensure SLAs are met and will work collaboratively with other areas across both Housing and Property Services.

Key responsibilities include:

• Reviewing and categorising incoming correspondence, queries, and documentation with precision
• Providing clear and professional responses via telephone, email, and other communication channels
• Building relationships with various groups to address barriers to resolving customer enquiries
• Leading others and inspiring cooperation
• Embracing innovation and actively seeking out best practices to enhance our work

We offer a range of benefits, including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest-free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you.