Neighbourhood Response Officer

We are seeking a confident and customer-focused Neighbourhood Response Officer to join our team. The successful candidate will be responsible for carrying out neighbourhood management of properties in Essex, in the East Region.

The Officer's patch will primarily focus on Chelmsford but also provide cover to surrounding patches in the region. Key responsibilities include:

• Completing customer visits, viewing and sign-up appointments
• Identifying and investigating tenancy breaches and reports of anti-social behaviour
• Working collaboratively with other teams, external agencies, and residents to ensure that Clarion Neighbourhoods are clean and safe
• Developing and delivering neighbourhood plans and local offers
• Working with local resident groups to develop local community facilities, activities, and events
• Taking ownership to ensure that the estates managed are clean and tidy and free from health and safety risks
• Regularly travelling across local regions to meet residents

The role is based at our Stevenage office, with a hybrid working arrangement that involves splitting time between working from home and the office, as well as visiting properties in the local region.

The salary range for this role is £35,809 to £41,593 per annum, with a 36-hour working week.

If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.