Cartage Agent

As a Cartage Agent at Expeditors, you will be responsible for the tactical execution of all cartage-related operations within the district.

You will support cross-product consolidations, deliveries, pickups, and appointment management for import, domestic, and export shipments.

Your main tasks will include:

• Supporting district pickup and delivery operations across all applicable products
• Coordinating daily dispatching, route execution, and pickup or delivery appointments
• Proactively communicating with product teams, warehouse teams, and service providers regarding shipment status, issues, and priorities
• Monitoring district cartage KPIs such as on-time performance, service quality, and operational execution
• Acting as a liaison between Expeditors operations and cartage providers to resolve exceptions quickly and maintain service continuity
• Managing diversions to outside carriers when needed and communicating impacts clearly
• Documenting and communicating accessorial charges and supporting cost control efforts
• Preparing periodic operational reports for branch or district leadership
• Partnering with warehouse operations to align dock activity, freight readiness, and daily execution
• Serving as an escalation point for local pickup and delivery issues and communicating resolution plans
• Contributing ideas that improve quality of service, provider performance, and profitability
• Demonstrating integrity, pride, and professionalism in all interactions

To qualify, you should have:

• More than 2 years of transportation, local pickup and delivery, distribution, or related logistics experience
• Effective interpersonal skills with the ability to listen, understand, and communicate clearly and concisely
• Strong problem-solving, facilitation, and exception management skills
• Strong organizational skills with the ability to manage multiple priorities effectively
• High attention to detail and consistent follow-through on tasks
• Drive for continuous improvement and ability to highlight the value of strong service provider and branch partnerships
• Fluency in English and French, with Dutch being an asset
• Ability to work in 2 shifts (Monday to Friday 6AM-2PM / 11AM-19PM)

Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plan, life insurance, employee stock purchase plan, training and personnel development program, growth opportunities within the company, and an employee referral program bonus.