Care Management Associate (CMA)

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Care Management Associate (CMA) supports the Florida Long-Term Services and Supports (LTSS) Care Management team by performing non-clinical care coordination and administrative functions.

Key Responsibilities

• Conduct outbound member outreach and engagement activities.
• Support scheduling of assessments and care management appointments.
• Process referrals and assist with care management enrollment activities.
• Administer questionnaires and health risk assessments as directed.
• Provide appointment reminders and post-appointment follow-up.
• Document activities and enter data into care management systems.
• Respond to phone queue inquiries and route issues appropriately.
• Support care managers with administrative and non-clinical coordination activities.
• Assist with authorization-related tasks and other operational workflows.

Required Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to work effectively in a fast-paced care management environment. Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to manage multiple tasks and work in a fast-paced environment.

Preferred Qualifications

• Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred.

Education

• High School Diploma or GED required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$18.50 - $35.29

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.