Care Management Associate (CMA)

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Care Management Associate (CMA) role is a full-time remote telework position. As a CMA, you will serve as the "Front desk" to the OhioRISE plan, providing administrative and operational support to the Care Coordination department.

Responsibilities:

• Regularly interface with various groups around the state who are providing care coordination services or supporting the services that are utilized by our membership.
• Take referrals for OhioRISE, confirm Medicaid eligibility and process the referral.
• Complete Health Risk Assessments for all members assigned.
• Practice a high level of professionalism, adaptability, accountability, and emotional intelligence at all times when interacting with various departments or member representatives.
• Manage competing priorities, maintain accuracy in a fast-paced environment, and adapt quickly as operational needs and program priorities evolve.
• Support administrative needs that involve comfortability with working in complex data systems, an Electronic Record System and/or Excel.

Requirements:

• Recent experience working for other MCOs or healthcare organizations.
• Ability to pass the CANS assessment and obtain certification within 90 days of employment.
• Strong time management skills, initiative, attention to detail, critical thinking and the ability to work independently while maintaining consistent communication and collaboration with team members and leadership.
• Ability to balance compassion with efficiency and professionalism.

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Salary: $18.50 - $35.29 per hour