Care Management Associate (CMA)

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

Care Management Associate (CMA)

Join a team dedicated to improving healthcare outcomes and supporting providers through coordinated care.

Schedule: Monday – Friday 10:30 am to 7:00 pm Eastern Time Zone (No weekends or holidays but based on business needs)

We are seeking a detail-oriented and compassionate Care Management Associate (CMA) to support care management and healthcare coordination programs.

Key Responsibilities

• Review and triage provider requests and member cases.
• Maintain accurate documentation.
• Communicate with healthcare providers, members, and internal teams to support quality care outcomes.
• Research and resolve case-related issues while ensuring compliance with regulatory and company standards.
• Provide administrative and customer support for operations.

Qualifications - REQUIRED

• Knowledge of basic medical terminology and healthcare concepts.
• Strong customer service and communication skills, including telephone support.
• Call Center experience is required.
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work effectively in a collaborative, multidisciplinary environment.
• High School Diploma or equivalent required.

Qualifications - PREFERRED

• Experience in healthcare, care coordination, case management support, or a related field preferred.

Why Join Us?

• Make a meaningful impact on members' health and well-being.
• Collaborate with experienced healthcare professionals.
• Develop your skills in care management and healthcare operations.
• Work in a supportive, team-oriented environment focused on quality patient outcomes.

Pay Range

The typical pay range for this role is: $18.50 - $35.29

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.