care coordinator

We are seeking a Care Coordinator to join our Patient Experience Team at our busy GP practice. As the first point of contact for patients, contractors, and visitors, you will be responsible for general administrative and reception duties. Your regular duties will include dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team, and assisting patients to access our services and those available in the wider community.

You will have excellent communication skills, a compassionate and friendly nature, and be able to operate in a busy environment with a range of people and professions. IT skills are essential, as you will be regularly creating searches, data input, utilising self-book technology, and monitoring our achievements and progress against national, local, and internal targets.

Reception duties:

• Receiving patients and consulting with members of the practice team
• Processing personal and telephone requests for appointments, telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Registering new patients, temporary residents, and any requiring immediate and necessary treatment
• Taking messages and passing on information
• Managing incoming electronic data, including clinical documents, patient requests/emails, virtual data, and medication requests

General Administration:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Processing and distributing incoming and outgoing mail
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required
• Ordering and monitoring of stationery and other supplies
• Keeping the reception area, notice boards, leaflet etc. tidy and presentable

Appointment System Management:

• Booking/editing/cancelling appointments and recalls
• Ensuring full optimisation of appointments
• Monitoring effectiveness of the system and reporting any problems or variations required
• Arranging transport to hospital appointments for housebound patients

Medical Records Management:

• Ensuring that all records are accurately compiled in advance for each consulting session
• Ensuring correspondence, reports, results, etc., are filed in the correct record
• Processing repeat prescriptions in accordance with practice guidelines
• Handing completed repeat prescriptions to patients and checking names and addresses

Person Specification:

• Essential qualifications: a good level of general education, including English and maths, and experience of at least 2 years of reception work
• Desirable qualification: experience of working in primary care

Contract Details:

• Fixed term contract for 12 months
• Part-time, 14.5 hours per week
• Salary: £12.71 per hour