Care Coordinator

Lilyville @ Parsons Green is looking for a friendly, reliable and motivated Care Coordinator to join our busy GP practice team.

The Care Coordinator role involves patient reception, telephone enquiries, appointment booking, care navigation and general administrative duties.

As a Care Coordinator, you will work closely with GPs, nurses, pharmacists, healthcare professionals, care coordinators and the wider practice team to provide an efficient, safe and patient-focused service.

The practice operates Monday to Friday from 8:00am to 6:30pm, with extended hours until 7:30pm, and on Saturdays from 8:30am to 2:30pm and Sundays from 8:30am to 2:30pm.

Main Duties:

• Welcome patients and provide a friendly and professional reception service
• Answer telephone calls and deal with patient enquiries
• Book, cancel and amend appointments using SystmOne
• Care navigate patients to the most appropriate clinician or service
• Deal with urgent requests in accordance with practice procedures
• Provide patients with information about practice and NHS services
• Process administrative and prescription requests
• Maintain accurate and confidential patient information
• Support clinicians and the wider practice team
• Deal professionally with challenging or distressed patients
• Assist with the smooth running of the reception area
• Work as part of the extended-hours service, including weekend working
• Follow all practice policies and procedures

Requirements:

• Excellent communication and customer service skills
• Friendly, approachable and professional demeanour
• Ability to remain calm and polite under pressure
• Good IT and administrative skills
• Organised and able to prioritise workload
• Ability to work independently and as part of a team
• Understanding of the importance of confidentiality
• Caring, respectful and non-judgemental approach
• Reliable, punctual and flexible
• Willingness to work early, late and weekend shifts
• Keen to learn and develop within primary care

What We Offer:

• Friendly and supportive practice environment
• Full induction and role-specific training
• Opportunities for learning and development
• Regular support and supervision
• Varied and rewarding role in primary care
• Opportunity to develop career within general practice
• NHS Pensions

This is a temporary role with a fixed term of 1 year, working 37.5 hours per week on a rota basis.