Business-to-Consumer Accounts Receivable Collector

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Business-to-Consumer Accounts Receivable Collector is responsible for managing outstanding consumer account balances and supporting timely collections through professional, respectful, and effective outreach.

Key Responsibilities

• Contact customers by phone, email, and/or written correspondence regarding past-due account balances.
• Review account history, billing details, payment status, and notes when speaking to customers.
• Explain balances, due dates, payment expectations, and available resolution options clearly and professionally.
• Negotiate payment arrangements within approved guidelines.
• Document all collection activity, customer interactions, disputes, and follow-up actions accurately in the appropriate systems.
• Research account issues and work with internal teams to resolve billing discrepancies or payment concerns.
• Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances.
• Escalate complex, sensitive, or unresolved accounts according to established procedures.
• Maintain compliance with company policies and applicable consumer collection regulations.
• Support reporting needs, account reviews, and process improvement efforts as assigned.
• Meet individual and team productivity, quality, and collection performance expectations.

Required Qualifications

• 1-2 years of experience in an accounting, financial, and/or collections-based role.
• Demonstrated proficiency with Microsoft Office and account management or billing systems.
• Resides in Arizona or Ohio.
• Willingness to work Monday-Friday from 7am-3:30pm Arizona Time.

Preferred Qualifications

• Knowledge of consumer collections practices and payment arrangement processes.
• 2+ years of experience in a high-volume call center environment.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations professionally and with empathy.
• Strong attention to detail and accuracy in account review and documentation.
• Basic problem-solving and conflict resolution skills.
• Ability to manage a high-volume workload and prioritize follow-up activities.
• Knowledge of the healthcare industry, as well as working knowledge of Medicaid, Medicare & third-party insurance.
• Ability to balance customer service with accountability for payment collection.
• Comfort working with performance goals, aging reports, and follow-up metrics.
• Ability to identify account issues and coordinate with internal partners for resolution.
• Associate’s degree.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.