Team Lead

As a Team Lead at TaskUs, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels, lead a high-performing team through a transition to build problem-solving, critical thinking, analytical, and technical capabilities, and establish team goals.

Responsibilities:

• Provide mentorship, guidance, and career development to team members
• Implement escalation channels by mutually agreed-upon procedures
• Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

Requirements:

• 2 years of prior experience in the BPO or call center industry
• Minimum 4 months with TaskUs
• Strategic thinker with strong analytical and creative problem-solving skills
• Experience providing constructive criticism and implementing corrective action plans
• High-level understanding of customer confidentiality standards and a passion for teammate development