Description
As a Business Systems Analyst supporting the United States Postal Service, you will help define, document, coordinate, and track software changes.
Responsibilities include:
- Gathering, documenting, and validating business requirements
- Coordinating discussions between business stakeholders and technical teams
- Documenting requested software changes
- Supporting change intake, prioritization, and tracking
- Performing business and operational impact analysis
- Identifying affected applications, processes, interfaces, users, and stakeholders
- Coordinating requirements reviews and approvals
- Supporting traceability from requirements through testing and implementation
- Developing business process documentation, use cases, and acceptance criteria
- Supporting user acceptance testing and defect clarification
- Coordinating stakeholder communications and status updates
- Tracking decisions, assumptions, risks, actions, and dependencies
- Supporting change-management and implementation activities
- Ensuring that business needs and approved changes are clearly communicated to technical teams
To succeed, you will need:
- Bachelor’s degree in business analysis, information systems, computer science, business administration, or a related field
- 8+ years of relevant experience in business analysis, business systems analysis, software change management, requirements management, or a related field
- Point of sale (POS) retail experience or software change experience with a POS
- Experience gathering, documenting, and validating business and functional requirements
- Experience coordinating software changes across business and technical teams
- Experience performing business, operational, and cross-system impact analysis
- Experience developing process documentation, use cases, acceptance criteria, and traceability materials
- Experience supporting testing, user acceptance, implementation, and change-management activities
- Experience tracking risks, issues, actions, assumptions, decisions, and dependencies
- Strong written, verbal, facilitation, organization, and stakeholder-management skills
- Experience with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and comparable collaboration tools
- Experience with Jira, ServiceNow, or another requirements, change, or issue-tracking platform is preferred
The likely salary range for this position is $106,275 - $143,783.
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