Business Supervisor

We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges.

As a Business Supervisor, you will support our Eli Lilly business, helping bring culturally relevant creative work to life for brands that impact people's health. This role is hybrid and requires 4 days a week in our Brooklyn office, with 1 day remote.

Responsibilities

Client Partnership & Communication

• Own day-to-day client relationships and communication across assigned workstreams.
• Lead routine client meetings, status calls, working sessions, and follow-up communications.
• Build trust through proactive communication, responsiveness, and thoughtful partnership.
• Ensure every client interaction is organized, productive, and aligned against business objectives.

Translation & Alignment

• Translate client needs, feedback, and business objectives into clear direction for internal teams.
• Partner closely with Strategy, Context, Creative, and Business Directors to develop and refine creative briefs.
• Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps.
• Create alignment between client goals and agency recommendations throughout the life of a project.
• Build a working understanding of the client's brands, patient audiences, competitive landscape, and business priorities to inform day-to-day client partnership and internal direction.

Creative Development Support

• Prepare clients for presentations and key decision-making moments.
• Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner.
• Anticipate client feedback and guide internal teams on effective responses.
• Support creative development by ensuring work remains aligned to client objectives, approved strategy, and client-provided medical, legal, and regulatory guidance.

Risk & Expectation Management

• Proactively identify risks, ambiguities, or changing client needs before they become issues.
• Manage client expectations through transparent communication and thoughtful problem solving.
• Resolve day-to-day challenges independently, escalating only when appropriate.
• Ensure alignment between what clients expect and what teams are prepared to deliver.

Team Contribution & Development

• Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills.
• Support Business Directors in strengthening client relationships and identifying opportunities for organic growth.
• Foster a collaborative, accountable, and positive team environment across disciplines.
• Model strong judgment, professionalism, and ownership in client-facing situations.

Partnership with Program Management

• Partner closely with Program Management to ensure alignment between client expectations and delivery plans.
• Support scope definition by helping clarify client objectives, priorities, and desired outcomes.
• Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery.
• Work collaboratively to ensure clients receive a seamless experience from strategy through execution.
• Partner with Program Management and client stakeholders to clarify review requirements, consolidate feedback, and ensure teams understand approval decisions and their implications.

Requirements

• 4+ years of experience in advertising, marketing, consulting, or related client leadership roles.
• Demonstrated ability to build trusted client relationships and manage day-to-day business communications.
• Strong strategic thinking and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Experience collaborating with cross-functional teams including Strategy, Creative, Production, Context, and Program Management.
• Ability to balance multiple priorities while maintaining exceptional organization and attention to detail.
• Experience mentoring junior team members and contributing to a collaborative team culture.
• Strong understanding of integrated marketing, creative development, and client service best practices.

Preferred Qualifications

• Bachelor's degree in marketing, business, or a related field preferred.
• Experience supporting healthcare, pharmaceutical, or other regulated brands is a plus, but not required. Curiosity about the category and an eagerness to learn are valued.

Salary

The salary hiring range for this position is $83,000 - 100,000 per year.