Business Operations Analyst

The Core Platforms Technology team at PayPal is looking for a talented Business Operations professional to join their team. As a Business Operations Analyst, you will partner with engineering leaders and cross-functional teams to improve operating discipline, generate actionable insights, and enable data-driven decision-making across the organization.

Responsibilities:

• Lead functional projects and programs to optimize operational processes
• Identify issues and recommend best practices for process improvements
• Partner with various departments to understand business trends
• Drive business or process improvements within the function
• Provide oversight and support for planning and management of financial, budget, and headcount targets
• Act as a point of contact or liaison between business leadership, staff, and other key partners
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress

Day-to-Day Responsibilities:

• Prepare, analyze, and interpret organizational and operational data
• Translate data into actionable insights
• Create dashboards, executive presentations, and decision-support materials
• Partner with engineering and product teams to maintain data quality and reporting accuracy
• Support annual and quarterly planning processes
• Support portfolio and operating reviews
• Identify opportunities to simplify, automate, and improve recurring operational processes and reporting
• Use company-approved AI and automation tools to accelerate analysis and generate insights
• Evaluate AI-generated outputs for accuracy and relevance
• Help develop and maintain operating playbooks and training materials
• Develop leadership messaging for internal communications
• Support employee engagement and organizational effectiveness initiatives

Requirements:

• 5+ years of experience in business operations, strategic planning, analytics, or a related discipline
• Strong analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel and PowerPoint
• Working knowledge of data-analysis and visualization tools
• Practical experience using generative AI or AI-enabled productivity tools
• Understanding of responsible AI use
• Ability to identify repeatable processes that can be simplified or automated
• Strong execution orientation and excellent communication skills