Business Development Representative

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Business Development Representative (BDR) role is the foundational entry point into Toast's high-performing sales organization, designed specifically to develop the next generation of versatile sales professionals. This is not a static job,it is a dynamic, multi-disciplinary position and a structured path for those who thrive on adaptability and professional growth.

In this role, you serve as the agile core of Toast's sales team. You will master both inbound and outbound strategies, moving fluidly between inbound and outbound functions as the business evolves. This unique flexibility ensures you gain a comprehensive 360-degree view of the top of Toast's sales funnel, while being deployed where your impact will be greatest.

Responsibilities:

• Execute High-Volume Outreach: Prospect businesses that are strong fits for Toast's POS product, and complete at least 80 high-quality activities daily, including warm/cold calls, emails, and social touchpoints,adapting your approach based on Inbound or Outbound priorities.
• Conduct Discovery & Qualification: Host qualification calls to develop a deep understanding of prospect needs, determining how they can benefit from Toast's all-in-one digital platform.
• Drive Pipeline Velocity: Schedule meetings for qualified prospects and manage a seamless handoff to the appropriate Account Executive, maintaining high conversion standards across all lead sources.
• Master the All-Bound Model: Fluidly transition between inbound lead response and outbound prospecting as business needs evolve, building a comprehensive skill set that serves as the foundation for your advancement into an Account Executive role.
• Strategic Alignment: Partner closely with sales leadership to deploy your efforts where they have the highest impact, ensuring Toast's pipeline remains robust and well-balanced.

Requirements:

• Career Ambition: Driven by a long-term goal of becoming a full-cycle Account Executive (AE) and working in a commissioned closing role.
• Proven Drive and Refusal to Fail: Possesses the self-discipline and sustained effort necessary to achieve ambitious daily activity goals and recover quickly from rejection.
• Growth Mindset: Actively seeks and immediately applies feedback, while proactively self-assessing performance to identify and vocalize specific areas for growth and development.
• High Self-Accountability: Driven by measurable results and takes full ownership of daily performance metrics and pipeline contribution.
• High Customer Empathy and Resilience: Demonstrated ability to handle rejection and objections with professionalism while driving positive outcomes for prospective customers.
• Aptitude for Critical Thinking: Naturally curious, resourceful, and thrives on quickly processing new information to solve complex problems and qualify prospective customers.
• Exceptional Communication Skills: Clear, professional, and persuasive communicator across high-volume calls and written outreach (email/social).
• Strong Organizational Skills: Meticulous attention to detail and ability to manage time effectively to balance 80+ daily outreach activities.

Benefits: Toast offers a competitive compensation and benefits program, including:

• Competitive earnings potential
• A healthy lifestyle with flexibility to meet changing needs

Nice to Haves:

• Previous Sales or Sales Internship experience
• Experience participating in Collegiate Sales Competitions
• Direct experience working in the hospitality or retail industries