Business Development Director – Retail

We are seeking a Business Development Director – Retail to play a key role in driving sustainable commercial growth across our retail portfolio. You will focus on expanding our presence within the retail sector by leveraging your payments expertise and proven ability to acquire new business, helping to shape the future direction of our retail payments strategy.

As a senior business development leader, you will be responsible for identifying, targeting and securing new opportunities within the retail industry. You will partner closely with internal stakeholders across Sales, Product and Strategy to deliver commercially compelling payment solutions, build effective client relationships, and ensure alignment with broader business objectives and growth ambitions.

Key responsibilities include:

• Execution of market research and analysis to support the identification of potential opportunities, market trends, and customer needs
• Identification of leads through various channels such as networking, referrals, cold calling, and attending industry events
• Management of existing client relationships to understand their needs and identify opportunities for cross-selling or upselling banking products and services
• Development and execution of strategies to acquire new business and expand the customer base
• Collaboration with product managers, credit analysts, operations, and other internal stakeholders to ensure seamless delivery of banking products and services to clients
• Forecasting of sales targets and tracking progress against goals

The ideal candidate will have:

• Extensive experience within the retail sector, including a well-established network and strong understanding of retail industry dynamics, payment requirements and client needs
• Proven experience within the payments industry, including financial services, merchant acquiring, payment gateways, POS solutions or payments software
• A demonstrated record of acquiring new business, winning clients and consistently delivering against or exceeding sales targets
• Excellent client communication and negotiation skills, with the ability to build and manage senior stakeholder relationships
• Well-developed commercial acumen, with the ability to develop and execute growth strategies informed by market insight