Billing & Enrollment Representative

The Billing & Enrollment Representative is responsible for the accurate enrollment and billing process for an insurance organization.

This role performs advanced administrative/operational/customer support tasks that require independent initiative and judgment.

Responsibilities include:

• Maintaining related documents and updating corresponding records
• Handling enrollment and billing queries
• Addressing broad, complex enrollment and billing issues
• Exercising discretion and judgment in prioritizing requests
• Interpreting and adapting procedures, processes, and techniques

Requirements:

• 3 years of call center experience
• 2+ years of experience in Accounts Receivables, Billing or Collections
• Demonstrated Excel skills for data submission/filter, sort, etc.
• Ability to work during core business hours of 8:00am to 4:30 pm CST, Monday through Friday

Preferred Qualifications:

• Associate's degree or above
• Healthcare experience

Additional Information:

• Reports to a Supervisor of Billing & Enrollment
• This role is an individual contributor
• Applicants must be able to support core business hours of 8:00am to 4:30 pm CST, Monday through Friday

Work at Home Requirements:

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps
• Wireless, wired cable or DSL connection
• Dedicated workspace lacking ongoing interruptions

Travel: Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $43,000 - $56,200 per year

Benefits:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance