Description
Join Sofitel Dubai The Palm, a luxurious 5-star beachfront resort on the Palm Jumeirah, offering a tropical sanctuary with French elegance.
As a Bell Attendant, you will welcome guests with a friendly and professional attitude, assist with luggage, escort guests to their rooms, and respond to requests.
Key responsibilities include:
- Welcoming guests upon arrival
- Assisting with loading, unloading, and transporting luggage
- Escorting guests to their rooms and explaining room features and hotel facilities
- Responding promptly to guest requests and providing information about hotel services and local attractions
- Maintaining the cleanliness and organization of the lobby, entrance, and luggage storage areas
- Coordinating with the Front Office team for smooth guest arrivals and departures
- Arranging transportation or taxi services for guests
- Delivering guest messages, parcels, and other items promptly
- Handling guest belongings with care and confidentiality
- Reporting maintenance or safety concerns
- Following hotel policies, procedures, and health and safety standards
- Providing exceptional service reflecting the hotel's luxury hospitality standards
Requirements:
- High school diploma or equivalent
- Previous experience in a similar role within the hospitality industry is an advantage
- Good communication and interpersonal skills
- Good command of spoken English; additional languages are an advantage
- Physically fit and able to lift and carry luggage
- Customer-focused with a positive and professional attitude
- Ability to work flexible shifts, including weekends and public holidays
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