Description
We invite you to work in the heart of Lyon at the Mercure Plaza Republique, a boutique hotel with 82 rooms and a lively bar with a summer terrace and many events to come! As a certified Clef Verte hotel in 2024, we strive to reduce our environmental impact and offer our customers high-quality local products.
Job Overview As a Barman, you will be responsible for providing excellent customer service, preparing and serving drinks, and creating a welcoming atmosphere.
Key Responsibilities
- Welcome and advise customers on drink choices, highlighting special offers
- Provide customer service, adapting to the pace of the bar and the number of customers
- Handle customer complaints and feedback, referring them to the manager as needed
- Build strong relationships with customers, offering personalised advice and loyalty
- Prepare and serve drinks at the bar, adhering to brand standards
- Manage the bar area, including stock control and social media management
- Develop knowledge of bar products and menu items
- Maintain equipment and apply opening and closing procedures
- Implement brand policies and procedures
Commercial and Sales
- Promote hotel services and current offers
- Highlight commercial offers and participate in bar animation
- Showcase the bar offer on social media, under the supervision of the hierarchy
Cross-Functional Involvement
- Collaborate closely with other departments, such as kitchens, banquets, and reception
Hygiene, Safety, and Environment
- Ensure the cleanliness and safety of the bar area, adhering to hygiene rules and regulations
- Respect safety guidelines and hotel policies
- Implement environmental commitments, such as energy saving and waste reduction
Requirements
- Team spirit
- Excellent customer service and quality focus
- Ability to create ambiance and sell products
- Availability and reactivity
- Organisational skills and attention to detail
- Excellent presentation and English language skills
- Knowledge of mixology and product expertise
- Familiarity with alcohol and sales legislation
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