Banking Operations Manager

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As a Banking Operations Manager at Wise, you will be helping create an entirely new network for the world's money. For everyone, everywhere.

The Banking Operations Management team is a global function with regional specialisation across APAC, Europe, NorthAm, MEA and LatAm. The team currently has 7 Banking Operations Managers, supported by the BOM Function Lead and project management support.

Your responsibilities:

• Own operational relationships with key global banking partners, including regular performance reviews, escalations and action follow-up.
• Drive partner performance by monitoring speed, reliability, incidents, service level agreement (SLA) gaps, risk signals, fees and avoidable operational costs.
• Translate complex internal problems into partner improvement plans, making sure issues have owners, next steps, timelines, escalation paths and expected outcomes.
• Hold partner banks accountable for operational commitments, including SLA performance, incident resolution, responsiveness and long-term fixes.
• Support incident and post-incident corrective action follow-through for issues caused by or involving partner banks, making sure root causes are understood and repeated problems are addressed.
• Build operational visibility across Wise by improving shared partner records, documentation and reporting around partner performance and relationship management.
• Work with Banking, Finance, Legal, risk and controls, and banking governance teams on partner fees, losses, contract/SLA discussions, controls and regulatory expectations.
• Help regional and internal teams work more effectively with banking partners by sharing context, best practices and clear operating routines.

Qualifications:

• You are placed in Singapore, and have a right to work in Singapore.
• You have 5+ years of experience in banking operations, payment operations, partner/vendor management, risk management, operational excellence or a similar field.
• You understand payment operations and banking partner relationships.
• You are highly data-driven: you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.
• You are strong at stakeholder management and can influence internal teams and external partners without direct authority.
• You are comfortable having difficult conversations and holding partners or internal teams accountable in a clear, constructive way.
• You can operate in ambiguity, prioritise across a broad portfolio and move work forward without waiting for perfect instructions.
• You communicate clearly and concisely, especially when translating complex operational issues for different audiences.
• You have a strong ownership mindset, good judgement under pressure and a practical approach to solving problems.
• You care about controls, documentation and operational resilience, especially where partner performance can affect customers, risk or customer money.

Nice-to-haves:

• Experience working directly with banks, payment schemes, correspondent banking or high-volume payment infrastructure.
• Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners.
• Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery.
• Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk.
• Experience with SQL, Lightdash, Tableau or other data tools.
• Experience working across global teams, time zones and senior stakeholder groups.
• Additional language skills relevant to global banking partner management.