Bank Physio Administrator

Spire St Anthony's Hospital are looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

Responsibilities:

• Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)
• Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate
• Organise and manage the Physiotherapy team's Outpatient clinics
• Manage the Patient Discharge process and follow up Patient Satisfaction surveys
• Provide general administrative support to the Head of Department and Lead Physiotherapists
• Manage and process patient referral letters and any associated documentation
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner
• Maintain departmental electronic and manual filing systems accurately
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests

Requirements:

• Excellent interpersonal and communication skills
• Ability to build and maintain effective working relationships
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner
• The ability to work effectively as part of a team
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills

Benefits:

• Bank colleagues are paid weekly
• Competitive rates for bank colleagues
• Free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts via ‘Spire for You’
• Wellbeing Centre access via ‘Spire for You’
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts