Bank Admissions Administrator

We are currently recruiting Bank Admissions Administrators to join our Patient Support Centre based in St Mellons, Cardiff. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.

As a Bank Admissions Administrator, you will be responsible for:

• Taking calls from patients, confirming next steps, and answering queries with professionalism and empathy
• Sending admission forms and ensuring all information is captured accurately
• Supporting the clinical teams with admin tasks like recording patient notes and processing payments
• Completing spreadsheets, managing records, and ensuring "back office" tasks are carried out to a high standard

This position plays a vital role in supporting organisational communication and delivering a high standard of customer service within a healthcare environment.

Essential Criteria:

• Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards

Desirable Criteria:

• Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

Working Hours This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

Benefits As a bank colleague, you will have access to the following benefits:

• Weekly pay
• Competitive bank rates
• Free on-site parking (saving an average of £50 per month)
• Access to the Spire Healthcare Pension Scheme
• Blue Light Card discounts
• Additional SmartSpending discounts via _Spire for You_
• Access to wellbeing and support services via _Spire for You_
• Free DBS check
• Full induction and mandatory training
• Ongoing support from Spire’s dedicated Resourcing Team
• Opportunities for further training and progression into permanent roles