Band 4 - Business Administrator, Private Care

We are seeking a Business Administrator to join our Private Care service at West Hertfordshire Teaching Hospitals NHS Trust. This is a permanent, full-time role with a salary of £29,812 to £32,715 per year.

As a Business Administrator, you will be central to the smooth running of private patient pathways, coordinating appointments, diagnostics, procedures, and admissions. You will act as a trusted first point of contact for patients, consultants, clinical teams, insurers, and finance colleagues.

Key responsibilities include:

• Coordinating private outpatient appointments, investigations, procedures, and admissions across a range of specialties.
• Maintaining accurate patient, funding, and activity information, with excellent attention to confidentiality and detail.
• Supporting invoicing, insurance authorisations, and self-pay pathways.
• Spotting delays or issues early, resolving routine queries, and helping to improve the service.

We offer a variety of flexible working options and prioritise staff wellbeing and development. Our vision is 'Excellent patient care, together', and our values are to be empowered, compassionate, professional, and inclusive.

To be successful in this role, you will need:

• Experience in an administrative or customer service role.
• Strong organisational, communication, and IT skills.
• Ability to manage competing priorities and handle confidential information.

Desirable qualifications and experience include:

• NVQ Level 3 in Business Administration or equivalent qualification.
• Customer service qualification.
• Knowledge of NHS administrative systems and processes.
• Understanding of private healthcare administration.
• Experience within healthcare administration or private patient administration.