Back End Operations Manager

We are seeking a Back End Operations Manager to direct workflow for multiple back-end departments to ensure orders are delivered accurately and on time. As a key member of our team, you will advise on strategy for implementation of major back-end projects and plans in support of organisational goals.

Key Responsibilities:

• Coordinate processes and assignments for supervisors and individual contributors to achieve the Back End OCR area's goals.
• Advise team on policies and procedures to ensure compliance and achievement of the organisation's goals and objectives for Back End OCR.
• Analyse operating metrics and performance in comparison with established objects and advise on corrective action for areas of risk.
• Ensure compliance with all government regulations.
• Devise communication strategy to maintain efficient back-end operations throughout the organisation.
• Establish payroll and courier cost parameters.
• Conduct performance appraisals to assist in employee development.
• Manage operational aspects of the team, and implement workforce and succession plans to meet business needs.

Requirements:

• Working knowledge of execution and delivery skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset skills

Physical Requirements:

• Sit, stand, stoop, bend and walk intermittently during the day.
• Sit or stand seven to ten hours per day.
• Lift up to twenty-five pounds.
• Finger dexterity to operate office equipment required.
• Visual acuity to see and read fine prints.
• Must be able to hear normal voice sounds.
• May be necessary to work extended hours as needed.

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs

Salary Range: $46,988.00 - $102,000.00 per year