Ausbildung zum Hotelfachmann / Hotelfachfrau (m/w/d)

Are you looking for a varied training programme where you can take responsibility from the start and get hands-on experience? Do you enjoy interacting with people, work independently, and want to get to know different hotels? Then you're in the right place with us!

For our Novotel Suites München Parkstadt Schwabing, we're looking for a trainee hotel specialist (m/f/d) starting in February.

Your training with us: Our small team ensures short distances, a family atmosphere, and the opportunity to take on responsibility quickly. During your training, you'll get to know the various areas of hotel life and gain a comprehensive insight into the hospitality industry:

• Front Office: At the reception desk, you're the first point of contact for our guests and accompany them throughout their stay. You'll learn everything about check-in and check-out, process reservations, create offers, and make sure our guests feel welcome with us.
• Reservations: In reservations, you'll take care of processing reservations, creating individual offers, and answering questions about our guests' stay. You'll also get a comprehensive insight into the processes behind the scenes.
• Breakfast Service: You're right in the thick of things when our guests start their day. You'll take care of preparing and supervising our breakfast area, ensure a smooth operation, and learn how to handle goods orders and storage.
• Housekeeping: You'll get an insight into the processes behind the scenes and learn what matters when it comes to cleanliness and quality in the hotel. You'll also assist with checking our guest rooms and public areas.
• Banquet & Restaurant Service: Since our two hotels don't have their own banquet area or restaurant, you'll have the opportunity to get to know another hotel operation for 6-8 weeks in one of our sister hotels. There, you'll gather practical experience in banquet and restaurant service and get a varied insight into another Accor hotel.

Requirements: We're looking for someone who's reliable, thinks along, and loves to take things into their own hands. You should have:

• Enjoyment in dealing with people and working with guests
• Be open, friendly, and service-oriented
• Work independently and reliably
• Be responsible and able to organise yourself well
• Willingly get involved and have no aversion to practical tasks
• Work well in a team and are willing to get to know different areas
• Have a desire to develop further and learn new things

Additional Information:

• 13th salary and a success premium of up to 6% of your annual salary
• Monthly special payment of 4%
• €50 monthly subsidy for public transport or internet
• Your own tablet including access to Microsoft Office 365
• Employee meals
• Discounts and benefits with over 800 partners through Corporate Benefits
• Worldwide discounts in Accor hotels with your Accor Heartist Card
• Access to the Accor Academy Learning platform
• Participation in the Accor Welcome Days and Orientation Day
• Opportunity to participate in the Future Talent Award
• A varied training programme in two hotels and insights into another Accor house
• A small, personal team with short decision-making paths and plenty of room for initiative