Auditor Noturno - Ibis Betim

Accor is a global hospitality leader with over 5,600 hotels and 850,000 rooms in more than 110 countries. In Brazil, it operates with recognised brands such as ibis, Mercure, Novotel, Pullman, and many others.

Job Purpose: To ensure the faithful fulfilment of processes and procedures established for the area, as well as to receive guests/clients at the reception desk or by telephone, meeting excellence standards in service and brand standards.

Responsibilities:

• Verify compliance with processes, procedures, routines, and documents according to company norms
• Receive guests/clients in person and by telephone, providing general information
• Perform check-in and check-out of guests, including verification of invoices and receipts
• Execute billing processes, self-control, and generation of bank statements
• Update the system with reservation information
• Offer and operate the loyalty programme according to established standards
• Perform computer backups and server procedures
• Handle emergency situations, calling responsible parties when necessary
• Mediate conflicts and deal with critical or atypical situations with guests
• Conduct maintenance and security checks in hotel areas
• Guide the messenger and reception assistant
• Provide telephone service according to brand standards
• Organise and maintain area files
• Perform shift handovers according to established procedures
• Execute other related activities as needed

Qualifications:

• Minimum: studying for a degree in Hospitality, Tourism, or a compatible field
• Desirable: completed degree in Hospitality, Tourism, or a compatible field, minimum 1 year's experience in the role or area, fluent English, intermediate Spanish
• Knowledge of Office Package and Internet, intermediate English