Description
We are seeking an experienced Server Captain to lead our team at Soho House Mexico City.
As a Server Captain, you will be responsible for overseeing the service team and ensuring that our members and guests receive an exceptional dining experience.
Key Responsibilities:
- Act as an extension of the management team, providing support and guidance to the service staff
- Collaborate with the Food and Beverage leaders to ensure seamless service and efficient operations
- Develop and maintain professional relationships with colleagues and management
- Enhance the dining experience for members and guests by providing pairing suggestions and special offers
- Maintain communication with management and the Executive Chef regarding allergies and potential risks
- Complete all necessary reports and checks at the end of each shift
- Adhere to health and safety policies and procedures
- Attend to special requests from clients and provide alternative solutions when needed
- Ensure that food orders are prepared and served correctly
- Maintain a clean and organized workspace
Requirements:
- Minimum 5+ years of experience in bars and leadership roles
- Proven ability to influence others and work under pressure
- Excellent communication and customer service skills
- Ability to work in fast-paced environments and adapt to changing situations
- Certification in tips and knowledge of point-of-sale systems
- Knowledge of inventory management and opera systems
- Fluency in English and Spanish
Physical Requirements:
- Ability to lift, carry, and move objects up to 20 pounds
- Ability to stand for extended periods and work in a fast-paced environment
- Ability to bend, kneel, and crouch as needed
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