Auditor Noturno

We are seeking a Night Auditor to join our team at Accor in Rio de Janeiro, Brazil. As a Night Auditor, you will be responsible for ensuring that processes, procedures, routines, and documents are implemented in accordance with company norms, identifying any irregularities and issuing relevant reports.

Responsibilities:

• Verify that processes, procedures, routines, and documents are implemented in accordance with company norms
• Receive guests/clients at the reception desk, providing information and clarification on various topics
• Perform check-in and check-out procedures for guests
• Ensure compliance with reception procedures and perform billing and autocontrol processes
• Handle emergency situations and notify responsible parties
• Perform backup and server procedures
• Mediate conflicts and intervene in critical situations
• Verify maintenance and security items using checklists
• Input client reservation information into the system
• Offer and operate the loyalty program
• Generate billing and issue bank bulletins
• Perform shift handovers and orient colleagues
• Maintain organized files and execute other related tasks

Benefits:

• Medical insurance
• Dental insurance (by adhesion)
• Flexible meal ticket
• Life insurance
• Profit-sharing program
• Pharmacy reimbursement (50% of reimbursed value)