Associate Manager, Testing

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Associate Manager, Testing leads a team of testing analysts responsible for supporting high-quality testing within the QNXT claim processing system and related ancillary applications.

Key Responsibilities

• Lead and develop a high-performing team of testing analysts focused on quality, accuracy, and collaboration
• Oversee testing inventory, project plans, and daily work prioritization to support service level agreements for timeliness and accuracy
• Partner with leadership, testers, claims, configuration, and IT teams to drive effective testing processes and successful claim payment outcomes
• Coach team members to strengthen testing quality, consistency, and adherence to department policies and procedures
• Ensure testing tasks are completed accurately and on time, escalating issues as needed
• Define, develop, and maintain test scripts to support complete and high-quality testing prior to sign-off
• Participate in test plan, test case, and test walkthrough discussions with subject matter experts to confirm testing scope and requirements
• Validate actual testing results against expected outcomes and proactively communicate issues, risks, delays, and defects
• Research and resolve testing-related issues in partnership with business and technical teams
• Interpret state and health plan source documentation and apply that understanding to internal documentation and QNXT system output
• Promote process improvement, education, and collaboration across teams and stakeholders
• Working with AI to improve productivity, automate routine tasks, and enhance decision-making.

Required Qualifications

• Experience with QNXT claim and configuration review, including strong knowledge of modules related to claim payment processing
• Demonstrated ability to complete work accurately and within established timelines
• Experience leading people, projects, or both

Preferred Qualifications

• Experience supporting or leading testing activities within QNXT or closely related operational systems
• Experience in Medicaid and Medicare claim processing
• Knowledge of claims policies and procedures
• Experience with systems management
• Experience with Microsoft SQL Server
• Advanced proficiency with Microsoft Excel, Word, and Outlook
• Strong leadership, communication, and collaboration skills
• Ability to anticipate needs, solve problems, and drive results across teams

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.